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City Of Plano Water Bill Pay

Plano TX utility has a strategic vision for excellence. They are known for their high quality services and the way they meet the needs of the citizens that surround them. Just as big as their vision and the dedication to their town, Plano Utilities is just as committed to providing their customers with ways to pay their service bill each month.  Customers have the options to pay their bill online, over the phone in person or by mail.  Providing customers with an array of options is just one way Plano works for their citizens.

City Of Plano Water Bill Pay Options

Pay Online

In order for customers to be able to pay their bills online Plano requires a one time registration with their online services.  After registering it will take one full day for your services to become effective.  After that customers will be able to make their payment to their account online.

You will need to provide your bank account information so be sure to have it ready when you sign up.  Customers can register here

Bank draft

With Automatic bank draft paying your bill has never been easier.  Customers are able to have their checking or savings account debited each month when their bill is due.  This takes the hassle out of having to worry when it is due each month. Customers will need to fill out an authorization form and mail it back to the utility office along with a voided check. This service can take up to 45 days to begin. Until then customers need to continue to pay their bill as usual.  Banks drafts will not occur more than 7 days prior to your due date and will not occur on weekends or holidays.  Automatic Draft form can be obtained here.

Fill out and return this form to:

City of Plano

Customer & Utility Services Dept.

PO Box 861990

Plano, TX 75086-1990


Ebill is another convenient bill payment option that Plano offers www.plano.gov. With Ebill you will receive your bill through electronic communication to the email address you provided when you signed up for the online account services.  If you have not signed up for online services and are interested in Ebill you may sign up through this link.

Quick Pay

Quick pay is an option that allows customers to pay their bill online without having to register for an online account.  This service is free to use and is available 24 hours a day 7 days a week.

Pay by Phone

Customers may call 1-972-941-5040 to pay their bill over the phone.  Paying your bill over the phone is easy.  Simply provide the customer service representative with your credit card information and account number. Cards that are accepted are MasterCard, Visa, Discover, and American Express.

Pay in Person

Paying your bill in person is always an option with Plano Utilities

Customers can make payments at City Of Plano Water Bill Pay:

City Hall, Main Office

1520 K Avenue Suite #120


Pay Stations

There are also several other locations where customers can make their in person payment.   Payments can be made at participating Fiesta, Kroger, and Terry’s Supermarket.  There will be a fee of $1.50 assed for using these locations.

City Of Plano Water Info:

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